Read what other satisfied clients have to say!
Dear Tami:
I want to thank you from the bottom of my heart for your professionalism in handling
the purchase of my timeshare. You gave me time to consider the purchase without
any pressure and you did not mind answering several questions regarding the unit
and the Starwood Program. I thank you for your honesty and for taking the time to
listen to me. Without any doubt, I would recommend you and your company to any of
my friends who might interested in purchasing a timeshare.
Josie B.
Hi Tami,
I just wanted to express my utmost satisfaction for handling my timeshare resale
one more time. You made a skeptic seller a believer in your promise to sell my timeshare.
I've had a negative experience in the past with another company that took my money
to list with them, but never heard from them again.
Thank you so much for all the hard work you spent getting our timeshare sold. You
exhibited exceptional professionalism from the beginning and should be made a model
for all people in the timeshare sales industry. You were very courteous and quick
to respond to all my questions. The advice you provided in setting realistic selling
prices were always clearly communicated and given in a timely manner. Most of all,
you made me feel like I was your only customer by providing me personal service
and dedication above and beyond what I expected.
Thanks again for the wonderful experience. I will definitely be thinking of you
for any referrals.
Take care!
Best Regards,
Alan Lustre
Karina,
I must say, I have been very impressed with your professionalism and promptness.
I was a little wary of finding someone to help me sell my timeshare (there are so
many "sleazy" characters out there in the industry) but you were always up front,
and helped me price my unit correctly to achieve my goal: to sell it promptly.
Thank you.
Christine Pisani
Hi Lisa,
Thank you for your assistance regarding the sale of our Waterside by Spinnaker unit.
We appreciate your attention to detail, the way you kept us informed through the
transaction period and the timely manner in which the closing was processed. Karina
Warner also gave thorough answers to our questions regarding the closing documents
and kept us informed throughout the closing. We appreciate your assistance and thank
you for the great job.
Sincerely,
Ann and Jarkko Marttinen
Karina and Judi,
I want to thank both of you for making this process so seamless. Whenever I had
a question both of you were there to answer it, and made this purchase very easy
for me. I know that I probably asked the same question a couple of times in different
ways, but you guys were patient with me and I really appreciate that. I am looking
forward to using the timeshare, and if I know anybody who is interested in a timeshare
you guys will definitely get my referral. Thanks,
Lee Sachs
Dear Karina
As you could fully appreciate, when one is not there in the flesh, there would be
a natural apprehension in executing this type of business by distance. Therefore,
it is extremely important to ensure clear communication at each point in the transaction,
so no customer’s question should be treated as trivial, regardless of whether it
appears unnecessary.
You have worked well toward making my timeshare purchase a comfortable one and I
commend you for your service quality. Thank you very much for your always prompt
response and follow-up on all my queries.
I do hope all is well with Judi.
Have a wonderful weekend.
Kind regards
Debbie Souza-Okpofabri
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Karina,
Thanks for the update.
We are actually at the Wyndham in Daytona this week from an exchange from the Destin
property we bought from you earlier this year. We are loving it!
We have nothing but the highest regard for everyone at the Kozlowski team. With
us now owning 4 timeshare weeks, it may be a while before we are in the market again
(but you never know), but we will be glad to provide your name to friends in the
market. Thanks for all your help. You guys have been just great.
Andy Sacks
Hey Karina -
Boy, that was a LONG process but I am thankful that you were there to guide us through
it. The check arrived today!
Thanks,
John Hazlett
Dear Karina,
Thanks for the feedback on the transaction. We went ahead and deposited our week
for 2007 so we wouldn't lose it, but the 2008 week will be available for the new
buyer.
Your team did a great job as usual. I will definitely pass along your information
to anyone interested in buying or selling a timeshare. When we are retired in a
few years I wouldn't rule out entirely the possibility of ourselves looking for
a bargain on the resale market. The one thing I have learned is it is better to
get one closer to your home that you intend to use on a regular basis. And give
our best to Lisa and thank her for all her work.
Dave & Linda Stufflebean
Dear Karina,
Many thanks to you, Lisa and Jay for making this purchase not only possible but
smooth and effortless. We appreciate your courteousness, professionalism and timely
updates. We will definitely recommend your services for future purchases or sales.
Sincerely,
Julia Hernandez
Dear Karina,
Thanks so much for the update. We are looking forward to receiving the final paperwork
and have appreciated your always keeping us up to date throughout the process.
We will definitely refer any interested family or friends to you in future,
Kind regards,
John and Deb Smalley
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Karina
I received the check in the mail and I am still a little shocked! It has only been
a few weeks since I was talking to Elena about selling my timeshare. I have no idea
it would all be done so quickly and painlessly. Thanks you to all the people who
made this possible. I was very impressed with your efficiency and timeliness. I
have nothing but good to say about your company. Thank you.
Kristine Knudson
Karina:
Thank you for keeping us up-to-date with the settlement process. It certainly has
been a pleasure working with everyone their at the Kozlowski Team/RE MAX. Everyone
has been very professional and made us feel very comfortable knowing that we were
working with a reputable company.
Should we run into anyone in the near future that needs help buying or selling a
timeshare, you can be certain we will refer them to you. We'll let you know when
the money arrives next week.
Stephanie Talino
Hi Tami,
It's so lovely to hear from you again.
How fabulous! We have finally closed! I'm so excited! We followed your advice to
the letter of the law, and it really paid off for us! You are a legend, and defintely
deserve the title 'timeshare specialist' in our book!
Isn't it funny, I feel sad now (even though I'm so happy the timeshare has sold),
but there's no excuse to write to you any more. I have really enjoyed our communication,
and so appreciate your professionalism. I have felt so out of my depth with this
whole transaction, but you have made it so much easier for me.
I wish you and your family every happiness for the future, and we look forward to
a trip over to Disney World to get to meet you in person! I hope you get to have
your well deserved holiday soon.
God Bless, and take care,
Belinda Dodge
Dear Karina and Natalia:
Your letter could not have come at a better time! With my husband laid off our family
income has hit rock bottom. And with four kids, college expenses, medical bills,
car repairs, and other costs we have right now, the money is really appreciated.
I am especially impressed that my timeshare was sold with no up-front money or charges.
After having previously paid two other companies to try to sell my unit, with no
results, I was cautious about not getting into that again. Please do not hesitate
to use my letter in your advertising. I was 100% pleased with my sale and was extremely
impressed with the professionalism and honesty of everyone I dealt with.
I still have time in the bank and if anyone you know wants these, I can negotiate
something. I will miss Vistana but if I ever decide to get a time-share again, I
will call you first. :-)
Thanks again.
Kathleen Weaver Elyassaki, M.Ed, MSW
Hi Lisa,
Received Deed. I want to thank you for your help. Everything went great!
I will definitely recommend you to other people. I wish everybody I dealt with was
is pleasant as you.
Thank You
Bart Mongiello
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Dear Jay and Judi Kozlowski
I wanted to write and tell you how pleased my husband and I were in dealing with
your company Re/Max Properties SW, Inc. during the recent sale of our timeshare.
I can’t say enough positives while dealing with several individuals within your
organization, including Tami Perez, Karina Warner, and Lisa Ewer. From the time
that I called the company and talked with Tami, I really felt that finally we would
get some positive results in selling our timeshare. She was so personable, friendly,
professional, and honest. Needless to say, with our negative past experiences in
dealing with other agencies who just took our money up front and we never hear from
them again, Tami had her work cut out for her. She was very detailed about our timeshare
information and was really honest and helpful in helping us decide the selling price.
Tami knew that we were very anxious in selling our property and really had patience
with us asking so many questions, especially due to our prior experience. We appreciated
her honesty in the fact of not giving us false hopes that this property would sell
right away and may take some time. She kept us well informed and was always very
prompt in returning phone calls. What wonderful news when she called to tell us
that our timeshare was sold in such a short time frame. During the closing process
we also dealt with Lisa Ewer and Karina Warner and they also were so friendly, organized,
and helpful with us to complete our paperwork in a timely and correct manner. We
felt very comfortable with this whole team completing the closing for our property.
In closing, we would highly recommend your agency in helping others sell their timeshare
properties.
Sincerely,
Peggy and Sylvester Adamski
Karina
Excellent, thank you! I appreciate the help from you and Judi. If you ever need
a reference, please let me know.
-Sean Coverstone
Thank you, Karina and Lisa. You are both highly professional and efficient. Your
responsiveness and helpful manner convinced me to go ahead with my first online
real estate purchase and put me at ease during the process. Best wishes to both
of you.
Steve Sawyer
Hello All...Good Morning,
My wife told me, the closing check was received on Thursday. I wanted to send this
out to thank the Staff at The Kozlowski Team, for the great job you guys did in
closing the timeshare sale between the seller and, myself.
You all returned calls quickly, always were professional, & the transaction went
perfect. Lisa, Special thanks for everything you did. New Jersey sends its regards.
Keep cheering for the NY YANKEES.
I am right now on the beach in Malibu, CA. I am sending this via my new blackberry,
so I hope it reaches everyone.
Happy Thanksgiving to you all.
God-Bless, Sincerely,
Ron Hansen
Hi Karina,
The funds have been distributed for the transfer of my weeks 9 & 10 at Westgate
Vacation Villas.
Hopefully ReMax has received the commission check.
I just wanted to say thank you for your great service. All of the staff was wonderful,
they are very cordial, professional and they follow through with whatever is promised.
I would certainly recommend ReMax to anyone that needs to sell a timeshare.
Thanks Again.
Roger Christianson
Bismarck, ND
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Hi Karina. Thank you very much for your help. Your agency did a wonderful job. We
will keep you in mind for future transactions. Thank again.
Joe Furphy
Judi and Karina,
All the documents from Chicago Title and Hilton have been received by me as of today...Thanks
to both of you for your timely and outstanding assistance with this ransaction...
Mark Baerwaldt
Karina, thanks so much for all of your help in dealing with this for me and my family.
you made all of the steps so painless and effortless and i cannot tell you how much
i appreciate it. especially answering all of the questions that i always had. if
i know of anyone looking for a hilton timeshare i will definitely refer them to
you and judi. thanks again.
Bobby Wizig
Thank you so much! We can not express how satisfied we are with everything you guys
have done. We will definately recommend you to everyone we know that has any timeshare
interests. We also will be in touch in a few years when our kids are a little older
and we decide to buy a timeshare again. Thanks again!
Lisa Overstreet
Karina, THANK YOU so very much, it was a pain free transaction. You and your staff
made it that way. You will hear from us again! Sincerely,
Yvonne
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Karina and Remax Staff, Thanks so much for your help. From start to finish everything
was done professionally in a timely manner and was communicatedto us on a regular
basis. I would highly recommend you to anyone.
Sincerely
Eddie Gibbons
Judi Kozlowski, and her team did a fine job of handling my timeshare purchase. Communication
with the buyer and seller were timely. Service was professional from the purchase
to closing. Would highly recommend to anyone wishing to purchase a resale timeshare.
Leif Dahl
Richmond, VA
Karina,
Thanks for all your help today. I really appreciate the prompt attention and great
service your company provided. A special thanks to Tami for all her help to make
this possible. She was great--always attentive, courteous and professional. She
always communicated with me and I really appreciate that because other companies
would never contact you again once you sign up!
Thanks again!
Rebecca Cordero
Judy and Karina:
Be advised that the closing check was received . We returned from our cruise Sunday
night. My wife, Claudette and I wish to thank you for handling our timeshare sale
professionally. Rest assured that we will recommend your services to friends whenever
the opportunity presents itself.
Again, many thanks.
Roger & Claudette Remillard
Hi Judi,
Thank you for handling the sale of our timeshare. I appreciate the quick sale and
will recommend you to anyone I know who is considering buying or selling a timeshare.
Thanks!
-Adrian Tabion
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Karina and Re/Max Properties,
Just wanted to say thanks for keeping us updated on the progress of our purchase.
I really appreciate it since we purchased the timeshare over the internet, we were
of course a little scared that it was too good to be true, and to this point, it
is good and true. I have checked with Westgate and everything is just as you said.
Thanks for making it a good experience.
Judy Coeling
Dayton Ohio
Judi,
Every other timeshare outfit we had ever dealt with insisted on money "up front".
The one or two we paid up front did little or nothing for the money. Several of
them ended up being investigated and disappearing into the wind. One of them made
an offer to buy the property at an insulting low price after it was appraised at
a reasonable value by an outfit they recommended (but, of course, that we paid for).
I was so thoroughly disgusted with "timeshare resellers" as a group, that I swore
that I wouldn't pay one red cent "up front" ever again, no matter how "sweet" the
deal sounded. When you folks didn't ask for any money up front, you could have knocked
me over with a feather (and I'm one BIG guy)!
You and your husband were a breath of fresh air. He promised to do certain things.
He did them. I promised to respond. I did. After the sale closed, the sellers ended
up owing us an additional amount (around a hundred dollars I think). You guys said
you'd send the additional check and you did so, immediately, as promised. Dealing
with you is the way business should be able to be handled. It always used to be
that way. Maybe we're on the way back to the days when a person's word was his bond.
Your word certainly is my book. Most sincerely and with warmest regard,
Bob Jordan
Thank all you who helped me sell my parents timeshare!!!! Your help was invaluable
and compassionate during the transition when I started to take care of my parents
needs- both financially and emotionally. It was such a pleasure to do business with
your company.
Happiest Holidays!
Suzanne Hanover-Fowler
Good Morning Karina,
The final paperwork from Melanie was in our mailbox when we got home last night.
I opened it up and found a pen in the package and figured "Oh no, more papers to
sign."But it turns out it was a souvenir pen from the Title Company!! Page 2 of
the package was our CHECK!!!!!!!!! Yippee, it was a long hard fought something or
other. You and Judi were absolutely fantastic. Thanks for hanging in there and getting
this done for us. We really, really appreciate your caring and considerable efforts
to bring this sale to its successful completion. Thank you, thank you. We love you
both.
Bill and Virginia Niskala
Karina:
Thank you so much for the great news. You guys have been wonderful to deal with,
especially since we are so far away. You have always been prompt in answering any
questions we have. We would definitely refer potential clients to your agency. Thanks
again for all your assistance!
Lisa and Joe Schulz
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Thank you Cris and Natalia for all your help during this process. Your guidance
and input were so reassuring. It was a pleasure doing business with you, and if
the opportunity arises again I'll be sure to contact you or refer to you.
Sincerely,
Donna Magazine
Dear RE/MAX Properties,
I am one that will make sure management knows if I have a problem. I also strongly
believe that when there is outstanding customer service, dedication to duty and
above and beyond assistance to clients issues that should be brought to management's
attention as well. Cris Smith was the agent that I was referred to by a seller of
a timeshare I purchased using an internet timeshare message group. The week before
I had started working with another transfer company on another week. At first I
thought that since your offices cost a bit more I should have used the first company
I started with. Oh I am soooooo glad I paid the LITTLE extra. The service I got
from Cris was far superior to that of the other company and Cris in fact got some
information I needed for the other company. Talk about ABOVE AND BEYOND!!!!!!!!!!
I contacted the broker I was buying the other timeshare from and suggested in the
future if that broker wanted to have buyers that are not confused and disillusioned
by the timeshare buying process that Broker should use Cris and Remax NOT the other
transfer company. Cost is relative and it may have been a very few more dollars
working with Cris made the true COST of this purchase close far less than that other
place! Working with Cris made my timeshare buying a true pleasure.
She even helped me with the resort in insuring my deeds were expedited so I could
make a reservation for use for this summer when I was limited to only one week I
could go. My son will have a super duper Birthday/ Summer vacation to tell about
when he starts Kindergarten this Fall because of Cris' relentless efforts to help
this buyer.
Thank You Cris you as we say in the Military are "A Credit to yourself, your branch
office, and the entire RE/MAX Corporation!" And should I ever decide to sell my
home or timeshares I will be using RE/MAX because of the exceptional service I received
from Cris!
Hollie and Hunter Bethany
Hi Judi. Just a note to thank you for the Vistana check we received today. My mom
was here when it came, and I was telling her about you. She asked me what you were
like, and I said "She says she'll do it and she gets it done". Throw in sharp, courteous,
accurate, friendly, and savvy, and that's a person you want to do business with.
I'll be telling people about you, count on it.
Thanks,
Ted and Carol Dziuba
Good afternoon Karina,
I want to thank both you and Judy for the top-notch service you provided.
I've spent over 30 years in the real estate brokerage industry, as an owner/broker
for 20 years, including service as the 1990 President of the Connecticut Association
of Realtors and seven years as an NAR Director. For the last ten years I have been
the CEO of a 6,200 member regional MLS service. During the last 30 years I have
had considerable experience in evaluating brokerage services. The service you and
Judy provided rates among the best.
Thanks again
Donald A. Hull
Dear Judi,
Thanks for your professionalism in selling our timeshare. We had hired and paid
Century 21 Vacation Properties, Inc. of Orlando, Florida $398.00 on December 3,
1998 to sell our timeshare. We did not receive even one phone call from them, not
one offer or even a question. I called Century 21 monthly regarding the status and
was always told they were trying. Here we thought a big Company, such as Century
21 would be able to sell our timeshare easy.
We wish we had found you two years ago. Judi, with your marketing and expertise
our timeshare sold in less than a week. We had offers and received a much higher
price than we would have with Century 21 and there wasn't an appraisal charge.
We cannot thank you enough. May you be blessed with much success.
Sheryl & Ted Bartelmey
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Dear Natalia,
Thank you very much for your persistence with trying to sell our timeshare. Everyone
that we have had dealings with in connection with trying to sell it has only sought
to take advantage of us. It is nice to work with someone who is honest and understanding.
Please maintain these standards which will benefit you much more in the long run.
... I will recommend you and Judi if I come in contact with someone who has an nterest
in a timeshare purchase.
Thanks again very much for your help! Sincerely,
Patrick Price.
To Whom It May Concern:
We just want you to know that Natalia Parrish was very nice to deal with. She was
the only one that took an interest in selling our timeshare.
Raymond & Virsel McKinney
Dear Judi,
Thank you so much for your efforts in selling our timeshare. I now understand that
timeshares are not easy to resell, but as per usual we learn most things the hard
way. WE really appreciate all your work in making the sale and your courtesy when
talking with you on the phone. You were always considerate when I called to check
on the situation and always ready to explain where things stood in respect to a
prospective sale.
It has been a joy talking with you and it would be a pleasure to meet you personally.
Respectfully yours,
Hobert and Annie Fulford
Judi,
Thank you for everything
Gene & Joan D'Arezzo
Dear Judi,
Just wanted to say thanks for helping us out of a sticky situation. We feel very
happy about our decision to buy from you. We hope to have a long relationship with
your company as we recommend our friends to you. We were thrilled when we went to
see the resort. We feel we made a good and more economical decision—without six
hours of pressure. Thank you for not making us feel like a bunch of dummies!
Tom & June Bennett
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Dear Judy,
Thanks so much for handling this transaction so professionally. It's just great
of you to offer your own unit for us to stay in the Thanksgiving week.
Your friend,
Michael Lipensky
Dear Natalia,
Thank you for the terrific job you did handling the sale of our timeshare. When
we contacted you and advised that we wanted to have it sold immediately, you came
through for us. Your patience, understanding and professionalism is a rarity in
today's business market. Thank you for ALWAYS returning our phone calls and responding
to our emails. Not only did you return calls, but you never failed to follow up
about our inquiries and have an answer for us.
You are a credit and an asset to the company you work for. Keep up the great job
you are doing.
Thank you again for everything.
Sincerely,
Richard & Marie Coop
Just wanted to say thank you for making our vacation work out for the best. You
went beyond the call as a realtor and we really appreciate it.
Thank you again.
Kelli Didonna
Judi:
You've been very kind and informative... especially considering the fact that I'm
a complete stranger to you. Your clients have a special gift in you .. for certain.
We will take your advise and hold on to our timeshare. We will try to rent it the
years we won't be utilizing it. Hopefully, we'll find some usefulness in owning
a floating week of a 2 bedroom 2 bath condo in the world's most visited vacation
area.
I will also keep your name and information. If indeed, it comes time to sell our
timeshare, it would be our pleasure for you to handle the transaction. My best regards,
Michael Justinger
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